What is Dynamics 365?

Microsoft Dynamics 365 is a cloud-first suite of intelligent business applications that unifies ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) tools. It enables organisations to:

  • Streamline operations (finance, supply chain, HR).
  • Enhance customer engagement (sales, marketing, service).
  • Leverage AI-driven insights for decision-making.
  • Adapt to industry-specific challenges with modular, scalable solutions.

Built on Microsoft Azure, it offers global scalability, security, and seamless integration with tools like Microsoft 365, Teams, and Power Platform.

Dynamics 365 bridges traditional gaps between departments by combining:

  • ERP: Manages back-end operations (finance, supply chain, HR).
  • CRM: Drives customer-facing processes (sales, service, marketing).

This unified approach breaks down data silos, enabling teams to collaborate with real-time insights.

Core Offerings: ERP + CRM Unified

Dynamics 365

ERP Modules

Modules & Applications

Automates accounting, budgeting, and financial reporting. Supports multi-currency and global compliance.

Dynamics

Optimizes production, inventory, logistics, and IoT-enabled predictive maintenance.

Dynamics 365 consulting

Powers omnichannel retail (B2B/B2C), e-commerce, and in-store POS systems.

Dynamics 365 CRM

Manages payroll, talent acquisition, employee development, and workforce analytics.

Dynamics 365 ERP solutions

Aligns project planning, resource allocation, and financial tracking.

Dynamics 365 experts
Successful projects
0 +
team members
0 +
years of experience
0 +
Satisfied clients
0 +

CRM Modules

Dynamics 365 integration

Sales

Tracks leads, forecasts revenue, and uses AI for deal prioritisation.

Dynamics 365 customization

Customer Service

Resolves cases via chatbots, omnichannel support, and knowledge bases.

Dynamics 365 support

Marketing

Runs targeted campaigns, tracks customer journeys, and measures ROI.

Dynamics 365 Partners

Field Service

Schedules technicians, predicts equipment issues with IoT, and uses AR for remote assistance.

Cross-Functional Apps

Created by potrace 1.16, written by Peter Selinger 2001-2019

Customer Insights

Unifies customer data into 360° profiles for hyper-personalisation

Fraud Protection

Detects and prevents e-commerce fraud in real time.

Created by potrace 1.16, written by Peter Selinger 2001-2019

Remote Assist

Empowers field workers with AR-guided troubleshooting via HoloLens.

Key Features & Innovations

G-tech Vector 766
Melbourne

Dynamics 365 Offers Tailored Solutions For:

Industry-Specific Solutions

Microsoft Dynamics 365

Integration with Microsoft Ecosystem

Created by potrace 1.16, written by Peter Selinger 2001-2019

Microsoft 365

Sync with Outlook, Excel, and Teams for collaboration.

Created by potrace 1.16, written by Peter Selinger 2001-2019

Azure

Leverage AI models, IoT Hub, and advanced analytics.

Power Platform

Build custom apps (Power Apps), (Power Automate), and (Power BI).

Created by potrace 1.16, written by Peter Selinger 2001-2019

LinkedIn Sales Navigator

Enrich lead data and prospecting.

AI & Automation Capabilities

  1. AI for Sales: Prioritises leads and recommends next-best actions.
  2. AI for Customer Service: Analyses sentiment and routes cases to the right agent.
  3. AI for Supply Chain: Predicts demand fluctuations and optimises inventory.
  4. Virtual Agents: Resolve customer queries 24/7 with no-code chatbots.

Deployment Options & Licensing

  1. Cloud: Fully hosted on Azure (most common, with automatic updates).
  2. Hybrid: Integrate with on-premises systems (e.g., legacy ERP).
  3. Licensing: Subscription-based (per user/app). Popular plans:
    • Dynamics 365 Sales Enterprise
    • Dynamics 365 Finance Premium
    • Dynamics 365 Customer Service Professional

Security & Compliance

Microsoft Business Applications

Enterprise-Grade Security

Role-based access, encryption, and multi-factor authentication.

Dynamics Square Australia

Global Compliance

Meets GDPR, HIPAA, ISO 27001, and regional standards.

Dynamics Square reviews

Disaster Recovery

Built-in backup and redundancy via Azure.

Use Cases & Success Stories

G-tech Vector 766
Dynamics 365 implementation services

Dynamics 365

Why Choose Dynamics 365?

Dynamics 365 customization

Scalability

Grow from startup to enterprise without switching platforms.

Dynamics 365 supply chain management

Cost Efficiency

Pay only for the apps you use, with no upfront hardware costs.

Dynamics 365 business growth

Future-Ready

Regular updates with AI, industry-specific tools, and new modules.

Dynamics 365 development

Unified

Break down silos between sales, service, finance, and operations.

Getting Started

Certified Dynamics 365 consultants
Scroll to Top