Your Trusted Salesforce Consulting Partner
At G-Tech Solutions, we specialise in maximising the value of your Salesforce implementation through tailored, scalable solutions designed specifically for your business needs. Our mission is to empower organisations in Sydney and beyond with innovative Salesforce strategies that drive growth and efficiency.
Trusted Collaborators for Success
Trusted Collaborators for Success
Unlock the Full Potential of Salesforce
We understand that every business is unique, which is why we take the time to listen to your challenges and opportunities. Our collaborative approach ensures that you receive an optimised Salesforce system with streamlined processes that adapt as your organisation evolves.
Our Approach
- Design Thinking Strategies: We apply design thinking principles to create a clear roadmap for your Salesforce journey. This method allows us to identify your specific requirements and craft solutions that align with your goals.
- Expert Salesforce Architects: Our team comprises senior Salesforce architects who are dedicated to developing and implementing solutions that meet your needs. We ensure that our strategies are not only effective but also sustainable for long-term success.
- Hands-On Support: At G-Tech Solutions, we provide hands-on, expert support to enhance your internal capabilities. Our aim is to empower your team with the knowledge and skills necessary to utilise Salesforce effectively.
Delta Controls
Delta Controls Corporation is an internationally recognised expert in the design, engi- neering, manufacturing, and support of engineered process equipment and instrumen- tation. Delta’s 49 years of instrumentation expertise allows our Louisiana based com- pany to provide innovative and quality solutions for demanding applications untouched by competitors
Challenges
The client needed assistance with Salesforce CPQ to support their growing business needs. However, they were hesitant due to a series of unsuccessful attempts to resolve CPQ configuration issues in the past. These failed efforts had left them with several ongoing challenges in their current system, which were costly to maintain. They also became heavily reliant on multiple third-party IT vendors for support.
Additionally, the client faced a growing pipeline of leads coming from referrals, but struggled to contact all leads in a timely manner as their volume continued to increase. One of the key issues was difficulty configuring prices, especially given the expanding scope of their business.
Solutions
- G-Tech Solutions created a roadmap of release phases, targeting the client’s biggest pain points first, to create incremental value and ensure they were comfortable with the platform.
- Fixed all the issues regarding pricing & configured these prices with respect to the price book.
- Configured prices with price book reports.
- Adjusted CPQ in product price discounts.
- Provided CPQ support for List View & line items.
- Provided support to adjust distributors’ discounts on quote records.
Key Objectives Achieved
- G-Tech Solutions helped the organisation improve their CRM operations, such as lead time, managing follow-ups, and assigning tasks between staff.
- The implementation of CPQ created a single view of the customer, allowing them to control pricing according to their criteria.
- Achieved a single view of the customer, with all job and client information now stored in one system.
- Configured Price Book reports.
- Configured List View & line items.
- Distributed discount synchronisation with Price control.
- Reports and call requests can be made via the website, instantly visible in Salesforce.
- Automated email journeys improved referral lead conversion rates, enabling the client to take on new referral partners.
MOMENTUM
Based in the Dubai International Financial Center, yet embedded in the network of trusted international dealers from Hong Kong, and Singapore to London, Miami and Los Angeles, Momentum Dubai works with collectors and watchmakers around the world to help you find the perfect watch and deliver it straight to you in Dubai, Doha or Riyadh.
Challenges
Momentum Group was facing challenges with their current system for operations. After a detailed discussion, G-Tech Solutions team suggested Salesforce sales cloud solution to cater all the problems. Momentum Dubai were facing major challenges like:Implementation of Refund/Exchange scenarios with different tax options.And inventory has to adjusted as well. Inventory Adjustments with respect to location. Integration of POS with SalesforceExchange/returned items to be allocated on the same location where they were sold from.
Solutions
- G-Tech Solutions created a transformational roadmap to maximise their Salesforce investment, ensure security, and meet organisational compliance.
- Strong business engagement was driven by the architecture team with the business to ensure that the solution addressed key pain points for the organisation and leveraged the full capabilities of Salesforce Sales Cloud.
- The architecture team determined the integration and security approach for existing marketing automation and data warehouse solutions.
- Additionally, G-Tech Solutions designed a new Return/Exchange management solution utilising Service Cloud.
Key Objectives Achieved
- The solution delivered an improved uptake of Salesforce, resulting in better data quality and improved business insights
- Improved communications between sales, legal and customer onboarding teams
- Better sales pipeline information being entered in the system and improved communications between Sales, Legal and customer onboarding teams
- Reduction in complexity for the complaint management team allowing them to focus on resolving the customer’s issue through improved automation and less re-keying
- The solution was delivered to meet the client’s security standards and ensure structural separation was preserved
NAVIGATOR GROUP
Navigator Group provides leading end-to-end recovery services for anyone suffering an injury sustained at work or in a motor vehicle accident. Our services have been developed by medical and psychological experts driven by positive change that supports real people.
Challenges
Connecting patients & doctors on one portal was a major challenge for Navigator Group.
Selecting the best possible solution that can cater all their issues & make it easy to use for patients & doctors, was main focus for the organisation.
Another major challenge was to collect patient data especially after Covid pandemic. Needed a solution that can resolve this issue.
Connecting doctors associated with Navigator’s group on same portal.
Call requests from their website were increasing to an unmanageable level for sales staff to call, and volume was anticipated to grow exponentially
Solutions
- Financial Module
- Customer Relationship Management (CRM)
- E-commerce
- Procurement
- Marketing
- Inventory & WMS
- Sales Management
- Purchase Management
- Payroll Management
- Human Resources
- POS
- Invoicing
Key Objectives Achieved
- Enhanced Business Reporting: Better reporting tools with real-time information
- Optimised Manufacturing & quality assurance
- Vendor Engagement portal helped to ease procurement process. Automation of Manual Tasks
- Status Updates on Product Manufacturing with expected delivery Warehouse Management
- Inventory Management with Barcode scanning Multi-vendor portal
Our Core Values
Honest Communication
We believe in open and transparent communication. You can expect straightforward advice and guidance without any hidden surprises.
Outcome-Oriented Solutions
We focus on understanding the "why" behind your business needs. This allows us to design solutions that truly resonate with your objectives, ensuring measurable outcomes.
Empathetic Partnership
Our experienced team is committed to being there for you from the initial kickoff to the final launch and beyond. We prioritise building lasting relationships based on trust and mutual respect.
Comprehensive Service Offerings
As a certified Salesforce partner, G-Tech Solutions provides a wide range of implementation services, including
Service Cloud
Sales Cloud
Pardot
CPQ
Marketing Cloud
Data Analytics
Experience Cloud
Third-Party Integrations
Tailored Solutions for Every Business
Whether you’re a start-up, an established enterprise, or a non-profit organisation, we have the expertise to address your unique challenges and maximise your Salesforce investment.
Why Choose G-Tech Solutions?
- Experienced Team: Our team consists of seasoned professionals with extensive experience in Salesforce implementations across various industries.
- Client-Centric Focus: We prioritise your needs and tailor our services to ensure that you receive the best possible support.
- Proven Results: Our track record speaks for itself. We have successfully implemented Salesforce solutions for numerous clients across Sydney, delivering tangible results and enhanced operational efficiency.
